Presented by Foodback. This session will explore the importance of delivering a great Guest Experience for every guest/every visit to the longer-term health of your business. We will also share the ways to leverage real guest feedback to discover the insights into the drivers of both the great and the not-so-great experiences, allowing the restaurant leaders to adapt to ensure a high rate of returning guests. Speaker

• Derek Greenberg, Senior Vice President – North America, Foodback
• Kevin Wong, Data and Marketing Analyst, Compass Group